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Open Your Legal Terms Clearly

Our legal page puts account terms, privacy duties, cookie choices, wallet-record rules and dispute steps in one place before you open your account.

Account termsPrivacy dutiesCookie choicesLocal law access

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Explore Legal Access Under Local Law

beta138 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms explain how we treat your account, device data, wallet records and service requests when you use our Malaysia-facing site. Access is not the same in every place; eligibility depends on local law and is available where local law permits. If you reach us from

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Johor Bahru or elsewhere in Malaysia, you are expected to check whether your use is allowed before creating or using an account. We may ask for identity, wallet or bank details to meet verification, fraud-control and record-keeping duties. Touch 'n Go, GrabPay, Boost dan FPX references
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on this page are used only to explain how payment records may appear in account checks, not to change the legal terms that apply to you.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Browse Legal Contact Paths

Legal questions should reach the right team, not a general inbox with no context. Use the channel that matches your request so we can locate your account, confirm the request is yours…

Live chat legal routing Start with live chat when you need a quick route to the legal or account team. Share your registered phone or email only after the agent asks through the secure chat flow.

Email for written requests Use email when you need a written reply about privacy, account terms, cookies or record changes. Include your account ID and a short request summary so we can trace the correct record.

Account centre messages Send a message from your account centre when the request concerns your own profile, wallet record or access status. Logged-in messages help us match the request without asking you to repeat details.

DATA CARE

Switch Account Data Settings Safely

We handle legal duties through account-level checks rather than public discussion. Your data may be used to verify access, secure your profile, process wallet records, answer disputes and meet retention duties.

Data we collect

We collect account details, contact data, device signals, login records and wallet activity needed to run your account and answer legal requests. We do not ask for extra documents unless a check requires them.

Cookie controls

Cookies help remember your session, reduce repeated logins and detect risky access. You can manage browser settings, but blocking some cookies may affect account access, verification steps or secure message handling.

Account security

Legal protection starts with access control. Keep your password private, avoid shared devices for account changes and contact us quickly if your phone, email or wallet link may have been used without consent.

Record retention

We keep account and transaction records only for periods needed for legal, security, dispute and audit reasons. Some records may remain after closure when a law or unresolved request requires retention.

Correction requests

Ask us to correct account details when your name, phone, email or linked wallet record is wrong. We may request proof before changing data that affects withdrawals, verification or account ownership.

Third-party checks

Payment processors, identity-check vendors and security tools may process limited account data for verification or fraud-control purposes. We share only what is needed for the check or legal duty involved.

Check Your Legal Rights

This FAQ explains how legal rights work when you hold or plan to open an account with us. It covers access, privacy, cookies, payment records and contact routes in plain terms. If your request involves a specific account, we will ask you to confirm ownership before sharing or changing any data.

Access and eligibility depend on local law and are available where local law permits. You are responsible for checking whether your location allows access before you create or use an account.

We keep data needed for account access, security, wallet records, service messages and legal duties. This may include contact details, login records, device signals, verification files and transaction history.

Contact us through live chat, email or your account centre with the exact detail that needs correction. We may ask for proof when the change affects identity, wallet access or ownership.

You may request deletion, but some records must remain for legal, security, dispute or transaction-record reasons. We will explain what can be removed and what must be retained.

Touch 'n Go, GrabPay, Boost dan FPX records may be used to verify payment activity, match wallet ownership and answer disputes. We treat those records as account data.

Cookies help identify sessions, keep account pages stable and detect unusual login behaviour. They also support security checks when a legal request involves account access or device activity.

Use live chat for routing, email for written requests or account centre messages for profile-specific matters. We may verify your identity before discussing account data or applying changes.

Open Your Legal Terms Clearly

Browse Legal Contact Paths

Switch Account Data Settings Safely

Data we collect

Cookie controls

Account security

Record retention

Correction requests

Third-party checks

Check Your Legal Rights

01 Can I open an account from Malaysia?

02 What data do you keep about my account?

03 How do I ask for my data to be corrected?

04 Can I ask for account records to be deleted?

05 How are Touch 'n Go and FPX records handled?

06 Why do cookies matter for legal access?

07 Who should I contact about legal terms?

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